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SHIPPING & RETURNS

SHIPPING POLICY

Please allow 3-5 business days for order processing and 3-5 days for parcel drop-off. The timeframe is an estimate, parcels could be processed & shipped sooner but will not exceed the timeframe above.

Once parcel is dropped off  (Scanned into USPS system), Lipoholics Cosmetics will no longer assume responsibility of the parcel. Refunds will NOT be issued for lost or stolen packages, customer will have to contact USPS to file a claim.

Refunds will not be issued for customers who have entered incorrect addresses (including missing unit/Apt numbers). If the package is returned to sender, the customer will be contacted and advised of shipping fee amount, to resend the items. 

RETURNS & EXCHANGE POLICY

Due to COVID-19 and the nature of products, ALL SALES ARE FINAL

All packages are weighed prior to shipping and all items are inspected prior to packaging. If an item is missing, package weight will be referenced for verification. Upon verification, the missing item will be sent free of charge or a refund will be issued (Based on customer preference).

After item is marked "Delivered" by USPS, customer will have two weeks (weekends included) to advise of missing or defective items.

Pre-orders

are for popular products that people want. If you want something that is pre-ordered, you have to wait up to 2-4 weeks for it to arrive to our location plus an additional 3 days for processing.

once you order it, you can't change your mind and get a refund because they are produced to order.

 

IMPORTANT: If you are pre-ordering item(s) on Lipoholics Cosmetics , and you have in-stock items) and pre-order item(s) in the same cart, shipment of your in-stock items) may be delayed until your pre-order item (s) is ready for shipping.

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